Return & Exchange
What is your online return policy for StarsGemstone?
 
We want you to know that your satisfaction is our number one priority. If you don’t love what you purchased from us, you’re welcome to return most items within 30 days of the order ship date. We’ll gladly assist you along the way. Here’s some helpful information about our return policy:
 
•We do not accept returns after December 24 (even if within a 30 day period).
 
•Shipping charges are non-refundable unless the reason for the return is a result of our error.
 
•The buyer is responsible for shipping costs associated with the return. 
 
•Refunds will be sent to your original form of payment once items are received.
 
•Refunds typically take 5-10 days to process once we receive the item. 
 
•All items must be returned in new or like new condition and in their original packaging. 
 
•All items must include the original invoice. 
 
•We do reserve our right to reject items that are ineligible for a return.
 
For more information about our online return policy, click here.
 
How do I request a return for an online order?
 
To return an item for a refund, click here to contact a customer support representative. The returns service will not be accessible from December 25 - January 23. See below for more info.) You’ll need to provide your order number and the shipping zip code associated with the order.
 
Once we receive the return, we’ll issue a refund to your original form of payment. Refunds typically take 5-10 days to process once we receive the items. 
 
***The returns portal will not be accessible from December 25 to January 23 as orders placed on or before December 25 are not eligible for a return. If you place an order from December 26 to January 23 and would like to initiate a return, please contact us directly via email and we will see what we can do.